Return & refund policy

Return & refund policy consumers

We strive to ensure that you are always satisfied with your purchase. If for any reason you are not fully satisfied with your purchase, you can return the product within 14 days of receipt, without providing us with a reason.

Return conditions (consumers)

Contact us within 14 days of receipt to notify the return.
The product must be unused and in the same condition as you received it.
The product must be in its original, closed and saleable packaging as far as possible.
Returns must be sent using a traceable shipping method.
You are responsible for return shipping and any shipping costs unless otherwise stated.
For partial returns, you will only be refunded the cost of the returned product.
The following items are excluded from the return option:
- Products made to measure or according to specific requirements for you.
- Products that have been sealed for hygienic reasons and of which this seal has been broken or the packaging has been opened. For example masks and other respiratory protection.

Return process (consumers)

Please contact us to register the return. Do not forget to include your order number.
After receiving your return request, we will send you the instructions for returning the product, including the return address.
Make sure the product is well packed to prevent damage during transport.
All accompanying accessories, manuals and warranty certificates must be included with the return.
Once we have received and checked the return, we will notify you and proceed with a refund if necessary.

Refund (consumers)

Once we have received the returned product, we will process and verify it as soon as possible.
We aim to complete the refund as soon as possible, but at the latest within 14 days of receiving the return.
Refunds will be processed via the original payment method used at the time of purchase.

Return & refund policy business

Return conditions (consumers)

Contact us within 14 days of receipt to notify the return. For some products, a longer period applies, namely 30 days after receipt.
The product must be unused and in the same condition as you received it. This means that the product has not been used; has been stored during your possession in a lockable, dry storage area; bears all original type, number, brand or trade name markings; no modifications have been made..
As far as possible, the product must be in its original, closed and saleable packaging.
Returns must be sent using a traceable shipping method.
You are responsible for return shipping and any shipping costs unless otherwise stated.
The following items are excluded from the return option:
- Products made to measure or according to specific requirements for you.
- Products that have been sealed for hygienic reasons and of which this seal has been broken or the packaging has been opened. For example masks and other respiratory protection.

Maximum quantity and return costs (business)

We apply a maximum quantity that you can return. This prevents business customers from ordering products in bulk (and at a high discount) and then returning them to us in large quantities. The following return periods, maximum quantity and return costs are applied:

thirty (30) days; a maximum of one (1) pallet with a maximum of fifty-five (55) bags; twenty-five per cent (25%) of the originally agreed price*; for Sponge-Media / Blasting abrisives;
thirty (30) days; a maximum of two (2) machines; fifteen percent (15%) of the originally agreed price*; for machines and/or equipment sold as "New";
fourteen (14) days; a maximum of two (2) machines; twenty percent (20%) of the originally agreed price*; for machines and/or equipment sold as "Used" or "Second-hand";
fourteen (14) days; up to two (2) goods; twenty-five per cent (25%) of the originally agreed price*; for all other goods;

* Originally agreed price means the price stated in the order confirmation. If a discount is given on the standard price, the discount is part of the price. Whereby if different prices have been calculated for the same returned item/good, the lowest amount will be used for the credit.

Return process (business)

Please contact us to register the return. Please remember to include your order number when doing so.
After receiving your return request, we will send you the instructions for returning the product, including the return address.
Make sure the product is well packed to prevent damage during transport.
All accompanying accessories, manuals and warranty certificates must be included with the return.
Once we have received and checked the return, we will notify you and proceed with a refund if necessary.

Refund (business)

Once we receive the returned product, we will process and verify it as soon as possible.
We aim to complete the refund as soon as possible, but no later than 14 days after receipt of the return.
Refunds will be processed via the original payment method used at the time of purchase.

Defective or damaged products (Warranty request) business & consumers

If you are not satisfied with the quality of a product you have purchased from us, we would of course like to hear from you. Depending on the situation, you may be entitled to have the product replaced or repaired. You must meet a number of conditions before we can process your request:

You must submit your warranty request via a form. You can request this form from our customer service. Any returns will only be accepted after you have received a return code from us. Are you sending the item to us without a return code? Then we may refuse delivery.
The place of performance is usually Vianen, province of Utrecht, the Netherlands, i.e. you send us the goods for inspection/repair after we have sent you a return label. With this return label, you can send the product to us.
At our discretion, we may send the product to the manufacturer or a subcontractor for additional examination.
If we cannot find a defect, we will only return the goods to you after paying the examination costs and shipping costs. The examination fee is a one-off €25.00 plus €75.00 per hour.
You declare to have followed the maintenance and user instructions supplied with the product. Damage due to improper use, abuse, negligence, normal wear and tear, unauthorised repairs or modifications and damage due to natural disasters or other external causes are excluded from warranty.
Have we found a defect in the product and it falls within the legal warranty period? Then we will decide whether the product will be repaired or exchanged for a new or reconditioned product of similar condition.
If you return outside the warranty period and repair is possible, we will make an estimate for the repair costs and shipping costs. We will only carry out the repair after payment of the repair and shipping costs. After repair, we will send the product back to you. You can find our warranty conditions on our website or we will send them to you upon first request.
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